Frequently Asked Questions
Help With Sign In
Make sure your browser supports RBC WM Asia Online Banking. If you bookmarked the sign-in page, it may be out of date if we changed the site’s URL. Also contact your internet provider to check that your internet connection is working or the site isn’t blocked. For more information see our Technical Tips
Technical Tips
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Browser Requirements for RBC WM Asia Online Banking
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Version to support RBC Wealth
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Signing in for the First Time
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Information Security
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Clearing your Cache
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Browser Requirements for RBC WM Asia Online Banking
The list below shows the minimum browser requirement- Google Chrome – released in last 6 months
- Apple Safari – released in last 6 months
- Windows Edge – released in last 6 months
- Mobile browsers – Chrome and Safari versions in supported mobile devices
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Version to support RBC Wealth
Mobile App Minimum version to support RBC Wealth (iOS) iOS 15 RBC Wealth (Android) Android 12 -
Signing in for the First Time
- Key in the user ID that you have received from the bank
- Key in the temporary password that you have received from the bank
- Verify your identity via a SMS One Time Password that will be sent to your mobile number
- You will then be prompted to create a permanent password. You will be asked to type it in twice and then click “OK”
- Once you have clicked OK, you will then be prompted to set up your Secret Questions. These questions will be used to verify your identity should you require to reset your password
- Once you have successfully set up your Secret Questions, you will now have access to your eBanking account
- Please note: once you create your new password, you must use this new password the next time you sign-in. The temporary password you were provided was for first time use only
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Information Security
Steps to ensure that you are safeguarding your information:- Never share your Online Banking User ID and password with anyone
- Never walk away from your computer without properly signing out from RBC WM Asia Online Banking and closing your browser
- If you are using a computer other than your own, always end your banking session and close the browser
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Clearing your Cache
- Clear your cache after each failed login before you attempt your login again